Red Hat Support Scope
The full version of the technical support provision agreement is available at the following address: http://www.redhat.com/licenses/Subscription_Agr_UK.pdf.
Production Support Scope of Coverage
If we ship it, we...
Support
- Installation
- Usage
- Configuration
- Diagnosis
- Bug fixes (dependent on Product Life Cycle)
Red Hat will provide full support on Red Hat's Product Suite.
Red Hat's Product Suite is comprised of RHEL, Layered Products and JBoss Enterprise Middleware.
This applies to all current and past Red Hat Enterprise Linux releases.
Do not support
- Modified RPMs
- Code development
- System and network design
- Implementation and development of security rules and policies
- Red Hat Extras/Supplementary channel
- Technology and preview features
Add-on services are available for the above exceptions. Please contact us for more information.