JBoss Subscriptions

JBoss Production Subscriptions:



Production Subscriptions to JBoss Enterprise Middleware are simple to purchase and use. Sold in both 4 CPU and 32 CPU units, all JBoss Enterprise Middleware production subscriptions include:

  • Product access: Source and binary code; documentation
  • Updates: Regular updates that provide general enhancements, new features, etc.
  • Revisions: Access to the latest bug fixes and security errata
  • Upgrades: Rights to new versions of JBoss Enterprise Middleware released during the subscription lifetime
  • Flexibility: Subscriptions are not version-specific, so access to and support for previous versions is included
  • JBoss Customer Support Portal: Connect directly to JBoss support staff, open and track support cases in real-time, customize patch or upgrade alerts, and download certified patches and updates
  • Support: Multiple support services providing unlimited incidents and coverage up to 24x7 with 1 hour response
  • Long term stability: Multi-year support and update policies for all JBoss Enterprise Middleware
  • Legal assurance: The Red Hat Open Source Assurance program safeguards customers who are developing and deploying open source solutions from legal harm



Production Subscriptions of 32 CPUs or greater include additional value-add features, including JBoss Operations Network and Developer Professional Subscriptions. For subscriptions totaling less than 32 CPUs, both JBoss Operations Network and Developer Subscriptions may be purchased separately.


Standard Premium
  • 24x7x365
  • 1 Business Hour Response Time
  • Minimum of 2 Production Support Contacts (Number of Support Contacts increases with size of deployment)
*
  • 9am to 9pm; Mon - Fri
  • 4 Business Hour Response Time
  • Minimum of 2 Production Support Contacts (Number of Support Contacts increases with size of deployment)
*
JBoss Operations Network, an advanced and integrated management platform for most JBoss Enterprise Middleware products that enables:

  • Inventory management with auto-discovery
  • Administration and control management
  • Automated alerting, download and deployment of certified patches and updates
  • Monitoring of JBoss, Tomcat and Apache Web Server (Optional Upgrade)
32 CPU or greater 32 CPU or greater
Red Hat Developer Professional Subscriptions: Pre-configured development tools, support, and software for development purposes.

  • Developer Support - expert advice spanning architecture, design, configuration, optimization, and tuning recommendations.
  • Developer Contact - 1 with a 2 Business Day SLA
  • Developer Studio (1 entitlement)
  • Red Hat Enterprise Linux (1 Entitlement)
  • JBoss Enterprise Application Platform (1 entitlement up to 4 CPUs)
  • Other Red Hat Products (1 entitlement each)
2 Developer Professional Subscriptions included with 32 CPU or greater 2 Developer Professional Subscriptions included with 32 CPU or greater




JBoss Developer Subscriptions:



Developer support for JBoss is delivered via a Red Hat Developer Subscription.